Returns and Exchanges

If you are not thrilled with your order, let's fix it! 

We accept returns and exchanges on unworn, undamaged items that have the tags still on within 15 days of receipt. All personalized items and sale items are final sale.

Return labels are only available for orders shipped within the continental US. Please allow 3-5 business days for processing your return or exchange.

To begin your return or exchange, please follow the steps below:

  1. Start your return or exchange online using your order number and zip code. The order number can be found by logging into your account, on the original order confirmation, and the packing slip.
  2. Follow the prompts online to select a exchange, refund, or gift card.
  3. Download and print a return shipping label. 
  4. You will receive an email once your return or exchange has been processed.

Join Our Frequent Feather Program

We are excited to offer the Smockingbird Rewards Program as a way of thanking our wonderful customers for supporting our small business. Through the program you may earn feathers (our term for points) for doing simple things such as shopping, writing a review, following us on Instagram and more! Join NOW and start earning!

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